Here at Knights Templar Swimming Pool, we're thrilled to see so many of you enjoying our facilities! We've had some fantastic feedback in the last 18 months, and we're so excited to share some of the highlights with you. Our mission is to provide a safe, enjoyable, and sustainable swimming facility for our community, and it sounds like we’re hitting the mark for many of you. Here's an honest summary of absolutely all of the feedback we received up to January 2025 from July 2023!
👍 A Big Thumbs Up for Private Hire
One of the things our users consistently praise is the ability to book the pool for private use. Having the whole pool to yourselves seems to make for a really special experience. Many of you have mentioned how great it is to be able to swim with family and friends without the worry of overcrowding. Here’s what some of you have said:
"A real luxury to have the whole pool to ourselves"
"It’s a special experience having a pool for your own private use!"
"Excellent pool, privacy was amazing to get a pool to yourself was really nice."
"We hired the pool out to celebrate the end of school term and what a blast they had"
The privacy offered by the pool is particularly appreciated by those with young children or those who want a more relaxed swim. For example, one user noted how lovely it was to "swim with our baby without having to worry about other children and families". Many users also comment that the private sessions give them the opportunity to take pictures of their children in the water, which they could not do in a public pool.
✨ Cleanliness and Comfort
We strive to keep the pool and facilities clean and comfortable, and it’s great to hear this is appreciated. Many of you have commented on how clean and tidy the pool area is. A few users mentioned that the changing areas are "lovely and clean" and "heated and comfortable". One user reported, "The pool was nice and clean. Easy to get into with no issues at all. Couldn’t fault it".
🌡️ Water Temperature
While there have been some comments about the pool temperature being too cold at times, many of you have also reported the water being "lovely and warm," "just the right temperature", and "a great temperature". Some users noted that the water temperature was "perfect" for getting their babies into the water for the first time.
👌 Easy Booking System
We’re also glad to hear you find our online booking system easy to use. The process of booking and accessing the pool is frequently described as clear and easy. One user stated, "Everything from booking to entering to leaving was made clear and was easy". Several users have also appreciated the reminder email that is sent an hour before the session.
🥰 A Place for Everyone
It's wonderful to see such a diverse range of people enjoying the pool. From families with young children to older adults, it seems the pool is a place where everyone can feel comfortable and have fun. Some users have also mentioned that they have used the pool to improve the mobility of older adults. In particular, the private sessions seem to be beneficial for individuals with special needs. Many users have commented on how much the children enjoyed their time at the pool and that all ages are able to enjoy it.
🛠️ Suggestions for Improvement
While the overwhelming feedback has been positive, we're always looking for ways to improve. We’ve noted your comments regarding:
Shower area: We are working to improve the shower water pressure, and some users suggest the shower area needs to be cleaned more regularly.
Pool toys: Several of you have suggested that having some pool toys, floats, or noodles available would be a great addition. I'm sorry to say that this is not something we're keen to offer or maintain.
Changing time: Some users have requested additional time for changing. Again, I'm sorry but this would affect the financial viability of the pool, and is not something we're likely to consider while energy prices are so high.
We take all feedback seriously and are constantly working to make the pool experience even better.
🙏 Thank You
Thank you all for your continued support and feedback! We’re delighted that Knights Templar Swimming Pool is proving to be such a valuable resource for our community, and look forward to seeing you again soon.
If you're not a member of Knights Templar Swimming Pool yet.... what are you waiting for? Become a member of Knight's Templar Pool today!
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